Terms and Conditions for Wholesale Partners

Effective from 2 October 2026

1. General provisions

  1. These terms and conditions ("Terms") govern the sale of Acrylium-branded goods between KREATICO art s.r.o., Tovární 157, 783 72 Velký Týnec, Czech Republic, Company ID 29443377, VAT CZ29443377, registered in the Commercial Register of the Regional Court in Ostrava, Section C, File 53614 ("Seller"), and its wholesale partners ("Partner").
  2. Only a business buying the goods for resale or in the course of its business may be a Partner. These Terms do not apply to consumers; consumer protection provisions do not apply.
  3. Deviating provisions in a written agreement between the Seller and the Partner take precedence over these Terms. The Partner's own terms and conditions do not apply.

2. Partner account

  1. The Seller grants access to the partner portal at acrylium.eu after approving the partner request. There is no legal entitlement to an account.
  2. The Partner protects its login details against misuse and is responsible for orders placed from its account. Suspected misuse must be reported without undue delay to [email protected].
  3. The Seller may suspend or close the account if the Partner breaches these Terms, is late with payment or does not use the account for a long time. Orders already confirmed are not affected.

3. Orders and conclusion of contract

  1. An order sent through the portal (or by email to [email protected]) is an offer to conclude a purchase contract.
  2. The automatic email with the order number only confirms receipt of the order. The purchase contract is concluded only when the Seller confirms the order – by sending an invoice or an email confirming availability and delivery date.
  3. The Seller may reject an order or confirm it in part (e.g. if goods are out of stock); a partial confirmation is a new offer, which the Partner accepts by paying the invoice or accepting the goods.
  4. There is no minimum order value. Goods marked in the portal with a carton quantity are ordered in full cartons.

4. Prices

  1. The prices shown in the partner portal at the time the order is sent apply. Prices are exclusive of VAT; VAT is added in accordance with applicable law. For Partners from another EU member state with a valid VAT ID the reverse-charge mechanism applies.
  2. Prices in CZK and PLN, unless fixed, are converted from EUR at the rate published in the portal. The invoice currency is the currency of the order.
  3. Shipping and packaging costs are not included in the price of goods and are shown on the invoice; orders from CZK 5,000 excl. VAT (in another currency at the rate shown in the portal) ship free of charge.
  4. Individual prices and volume discounts agreed with the Partner are confidential. The Seller may change the price list; changes do not apply to orders already confirmed.

5. Payment terms

  1. A new Partner's first order is paid in advance against a proforma invoice; subsequent orders are invoiced with 14 days' payment terms.
  2. Payment is deemed made when the amount is credited to the Seller's account.
  3. In the event of late payment the Seller may charge statutory default interest and suspend further deliveries until all amounts due are paid.

6. Delivery

  1. The Seller ships the goods by carrier to the Partner's address in the Czech Republic and other EU countries, usually within 5 business days of order confirmation or receipt of the advance payment. For goods with a longer lead time, the date stated in the portal or confirmation applies.
  2. Risk of damage to the goods passes to the Partner upon handover to the first carrier.
  3. The Partner inspects the shipment on receipt. Visible damage to the packaging must be recorded in the carrier's report and notified with photos to [email protected] within 3 business days. Transport damage reported later cannot be accepted.
  4. Ownership of the goods passes to the Partner only upon full payment of the purchase price (retention of title).

7. Defects

  1. The goods are hand-finished acrylic; slight shade differences in coloured parts, microscopic bubbles in the material or production marks that do not affect function or appearance at normal viewing are not defects.
  2. Obvious defects (quantity, type, damage) must be reported within 7 days of receipt, hidden defects without undue delay after discovery and no later than 12 months after receipt.
  3. Claims are made by email to [email protected] with the order number and photos. At its discretion the Seller will replace defective goods, deliver missing goods, or grant a reasonable discount or credit note.
  4. The Seller does not buy back unsold, undamaged goods unless agreed otherwise in writing.
  5. Technical data (e.g. UV protection and light transmission) are based on information from the material manufacturer and are stated as indicative "up to" values.

8. Resale and use of the brand

  1. The Partner sells the goods in its own name and for its own account and sets its own resale prices. Recommended retail prices are non-binding.
  2. The Partner may use the Acrylium name and logo, product photos and materials from the portal to promote the goods, solely in connection with selling genuine Acrylium goods and without modifications that would harm the brand.
  3. The Partner may not register trademarks, domains or social media profiles containing the name Acrylium, nor give the impression of being the manufacturer or an exclusive distributor, unless agreed in writing.

9. Liability

  1. The Seller is not liable for lost profit or indirect damage. The Seller's total liability under one order is limited to its value excluding VAT; this does not apply to damage caused intentionally or through gross negligence.
  2. The Seller is not liable for delays caused by circumstances beyond its control (manufacturer supply failures, transport, force majeure).

10. Final provisions

  1. These Terms are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
  2. The parties will try to settle disputes amicably; otherwise they are decided by the general courts of the Czech Republic having jurisdiction over the Seller's registered office.
  3. The Seller may amend these Terms and will notify Partners by email or in the portal at least 14 days in advance. Orders confirmed before the change are governed by the previous version.
  4. In the event of discrepancies between translations, the Czech version prevails.
  5. These Terms take effect on 2 October 2026.